Retail Leaders to Examine What It Takes to Make AI Work in Retail

Retail Leaders to Examine What It Takes to Make AI Work in Retail

The next stage of retail AI is not only about improving recommendations or generating insights. It is increasingly about understanding when AI can be trusted to make decisions — and when it should be allowed to act.

At Retail Show Australia 2026, Adrian Campbell from Codex, Kiel Johns from Reece Group, and Ruban Stephens from Amazon Web Services will come together for the session:

“What It Takes to Make AI Work in Retail”

As AI moves from experimentation into day-to-day retail operations, the challenge becomes broader than technology alone. Retailers need to consider the quality of their data, the systems AI connects to, who owns the outcome, how trust is established, and where human judgement still needs to remain in control.

The discussion will focus on the practical conditions required to move AI beyond pilot projects and into reliable operational use across retail businesses.

For retailers exploring the next stage of AI adoption, this session offers a grounded look at what needs to change across data, systems, governance, ownership and human decision-making before AI can deliver value at scale.

Join Retail Show Australia 2026 to hear how retail and technology leaders are approaching the move from AI experimentation to real-world execution.

Melbourne Convention & Exhibition Centre

22–24 September 2026