22 September 2026
Theme: Retail’s Dual Drive: Innovating for Growth, Sustaining for the Future
State of Retail: Leadership, Market Risk and the Future of Retail
Former CEO David Jones,
Former CEO Australian Retailers Association,
Chair and Non-Executive Director
Senior Consumer Discretionary & Retail Analyst, MST Marquee
From the Shopfloor to Parliament: MGA Taking on Retail Crime
CEO, MGA Independent Businesses Australia
The Changing Nature of retail
Australian Food and Grocery Council, Chairman
Six consumer trends predicted to impact retail
Queensland University of Technology, Professor
Google's Innovations and Applications in AI/ML for the Retail Industry
Google Cloud, Senior Developer Advocate
Purposeful retail: Belonging beats convenience
Hoyne The Place Economy Consultancy, Founder and Principal
Lifting retail loyalty programs from discount dependency to emotional equity
The Point of Loyalty, CEO
From Clown to Retail Consultant, The journey and lessons for Retail
Retail Community, CEO
From Local to Global: Designing Retail Spaces That Resonate Across Markets
ElvinTan Design, Principal
Media Interview
23 September 2026
Technology Empowers Retail: Practical Applications of AI and Big Data
Agentic AI in Retail: From Task Automation to Business Autonomy
Microsoft Corporation, Global Director, Retail & CPG Startups
The Human Operating System: Why Emotional Intelligence Will Define the Next Decade of Retail
IGU Global, Founder & CEO
AI in Retail: What's Actually Working Cutting through the hype to find the signal
RX GROUP, Managing Director and Founder
Unlocking growth through supply chain
David Jones, CEO
Prological Consulting, Managing Director
Retail & Consumer Insights
NielsenIQ Indonesia, Executive Director
From Local to Regional: Winning Cross-Border E-Commerce in APAC
Hong Kong Federation of Electronic Commerce, Chairman
National Omni Retailers Association, COO
Malaysia Cross-border E-commerce Association, Secretary General
Tik Tok, Industry Lead Retail
Beyond the Checkout: Designing the Future Store
How AI, regulation and customer expectations are reshaping retail in ANZ
Queensland University of Technology, Professor
Diebold Nixdorf, Managing Director ANZ
What Your Cat Is Really Telling You - Behavioural Data, AI and the Future of Petcare Retail
Mars, Marketing Director
Building the workforce behind the future of retail
Service and Creative Skills Australia (SaCSA), CEO
