22 September 2026
Theme: Retail’s Dual Drive: Innovating for Growth, Sustaining for the Future
Welcome Address by the Organiser
State of Retail: Leadership, Market Risk and the Future of Retail
Former CEO David Jones,
Former CEO Australian Retailers Association,
Chair and Non-Executive Director
Senior Consumer Discretionary & Retail Analyst, MST Marquee
From the Shopfloor to Parliament: MGA Taking on Retail Crime
MGA Independent Businesses Australia,CEO
The Changing Nature of retail
Australian Food and Grocery Council, Chairman
Six consumer trends predicted to impact retail
Queensland University of Technology, Professor
The Retail Advantage Hidden in Sustainability Data
Schneider Electric, Associate Principal, Sustainability Business
David Jones, Sustainability Manager for Environment
Beyond the Search Bar
Google Cloud - AI Specialist Lead
Purposeful retail: Belonging beats convenience
Hoyne, Head of Place Strategy
Lifting retail loyalty programs from discount dependency to emotional equity
The Point of Loyalty, CEO
From Clown to Retail Exit and Lessons Along the Way
Retail Community, CEO
Retail as Theatre- Designing space that perform
ElvinTan Design, Principal
Storepro, CEO
From Strategy to Implementation: Making Retail Technology Work in Practice
7-Eleven Australia,Chapter Lead, Technical Solution Design
23 September 2026
Technology Empowers Retail: Practical Applications of AI and Big Data
Agentic AI in Retail: From Task Automation to Business Autonomy
Microsoft Corporation, Global Director, Retail & CPG Startups
The Human Operating System: Why Emotional Intelligence Will Define the Next Decade of Retail
IGU Global, Founder & CEO
AI in Retail: What's Actually Working Cutting through the hype to find the signal
RX GROUP, Managing Director and Founder
Unlocking growth through supply chain
David Jones, Head of Supply Chain and Transformation
David Jones, Commercial Merchandise Strategy Manager
Prological Consulting, Managing Director
Retail & Consumer Insights
NielsenIQ Indonesia, Executive Director
From Local to Regional: Winning Cross-Border E-Commerce in APAC
Hong Kong Federation of Electronic Commerce, Chairman
National Omni Retailers Association, COO
Malaysia Cross-border E-commerce Association, Secretary General
Beyond the Checkout: Designing the Future Store
How AI, regulation and customer expectations are reshaping retail in ANZ
Queensland University of Technology, Professor
Diebold Nixdorf, Managing Director ANZ
What Your Cat Is Really Telling You - Behavioural Data, AI and the Future of Petcare Retail
Mars, Marketing Director
Building the workforce behind the future of retail
Service and Creative Skills Australia (SaCSA), CEO
Agentic AI and the Challenges of Implementing AI in Retail
Codex Consulting, Chief Artificial Intelligence Officer
Reece Group, Head of Data & AI
Retail & Consumer Goods, Amazon Web Services,Senior Account Executive
From Stolen Login to Store Shutdown: Breaking the Retail Attack Chain
Huntress, Regional Director APAC
Agentic AI for eCommerce: Embedded Beyond Search & Chatbots
preezie, CEO & Co-Founder
AI powered employee wellness
Helfie.AI, Chief Strategy Officer
When Shoppers Ask ChatGPT What to Buy: How Retail Brands Get Found, Compared & Recommended
Writesonic, Founder and CEO
Shelf Latency: The Hidden Cost of a Bad Planogram
omnistream, CEO and Founder
The New Retail Frontline: How Voice AI Is Reshaping the In-Store Experience
Norby, Founder & CEO
Beyond Security — How Intelligent Vision Tech Optimises Store Operation & Shopping Experience
Hanwha Vision, Director - Oceania
How Retailers Across Nine Countries Make Better Decisions Faster with AI
11Ants, Director of Customer Experience
Making Every Shift Count
Humanforce, Enterprise Account Executive
Retailers: You're Going to Need a Bigger Front Door. Brought to you by Gatchy - making good catchy.
Gatchy, Founder and CEO
AI Agents in Retail: Bricks & Mortar + Online
AI Consulting Group, Data Strategist & Managing Partner
From Fragmented Operations to Intelligent Retail
Velrada Capital Pty Ltd, Account Director
NeuRetail AI - AI Congentic Layer for Stores
Neuweb, Technology Manager
Behind the Storefront: How AI is Reshaping Retail Operations
FUJIFILM MicroChannel, Senior Solution Architect - Business Solutions and AI Technologies
What Are the AI Questions Every Retailer Must Answer?
Atturra，Practice Head, Microsoft & Security
Ingram Micro, AI Alliance & Partnership Development
Atturra, Executive Consultant, Cybersecurity
Microsoft, Commercial Master Trainer
