Speaker Video: IGU Global’s Nick Gray on Emotional Intelligence in Retail

Speaker Video: IGU Global’s Nick Gray on Emotional Intelligence in Retail

Retail Show Australia 2026 is excited to welcome Nick Gray, Founder and CEO of IGU Global, as a keynote speaker at the upcoming event in Melbourne.

In this exclusive speaker video, Nick Gray shares a preview of his keynote session, “The Human Operating System: Why Emotional Intelligence Will Define the Next Decade in Retail.”

The session will explore why the biggest challenge in retail today isn’t technology—it’s human connection. While data, dashboards, automation, and AI have improved efficiency, many organisations are losing the clarity, trust, and emotional connection that underpin strong customer relationships and team performance.

During his keynote, Nick will explain how emotional intelligence can become a retailer’s competitive advantage—not only for the brand but also for leaders. He will showcase best-in-class examples of brands using technology to support human judgment rather than replace it, and reveal why resilience, confidence, and emotional clarity will matter more than speed and optimization in the decade ahead.

As Founder and CEO of IGU Global, Nick Gray works with organisations to help them understand and enhance human performance in business. His insights offer practical guidance on how emotional intelligence can shape the future of retail leadership and customer engagement.