Linda Johansen-James to Speak at Retail Show Australia 2026

April 10, 2026

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Linda Johansen-James to Speak at Retail Show Australia 2026 on Retail Reimagined: AI, Experience & The New Rules of Customer Service

Retail Show Australia 2026 is pleased to welcome Linda Johansen-James, CEO/Founder of International Retail Group, as a featured speaker at this year’s event.

Linda will join the speaker lineup to share insights on the changing retail landscape and the growing impact of artificial intelligence, customer experience and service expectations across the industry. Her session will explore how these shifts are influencing the way retailers think about customer engagement and business strategy.

Retail Reimagined: AI, Experience & The New Rules of Customer Service

At Retail Show Australia 2026, Linda will present:

In this session, Linda will focus on the ways retail is being reshaped by AI, experience-led engagement and changing expectations around customer service. As retailers continue to respond to evolving consumer behaviour, the session will consider how businesses can rethink service, experience and innovation in a practical retail context.

Attendees will gain insights into:

  • The role of AI in the changing retail environment 
  • Why customer experience remains central to retail performance 
  • How expectations around customer service are continuing to evolve 
  • The relationship between innovation, service and customer engagement 
  • Practical ideas for retailers responding to change in today’s market 

A Timely Conversation for Retailers

As retail businesses continue to adapt to new technologies and changing customer expectations, topics such as AI, experience and service are becoming increasingly important across the sector. Linda’s session will contribute to this conversation by focusing on how these forces are reshaping retail and what that means for businesses moving forward.

Join Linda Johansen-James at Retail Show Australia 2026

Retail Show Australia 2026 brings together retailers, innovators and industry experts to explore the future of retail across innovation, technology and customer experience.


Melbourne Convention & Exhibition Centre

22–24 September 2026

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